WELCOME TO TURTLE AUTO EMPORIUM!
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Terms and Conditions
Welcome to Turtle Auto Emporium Ltd. By accessing or using our website (https://turtleautoemporium.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern your use of our website and all related services, including product purchases, customer accounts, and communications. By using our website, you accept these terms in full.
2. Eligibility
You must be at least 18 years old to make purchases or create an account on our site. By doing so, you represent that all information provided is accurate and truthful.
3. Products and Availability
We strive to display accurate information about all products. However, availability, prices, and specifications may change without notice. Turtle Auto Emporium Ltd reserves the right to modify or discontinue products at any time.
4. Orders and Payments
All orders are subject to acceptance and availability. We accept various payment methods, including mobile money, credit/debit cards, and bank transfers. Full payment must be made before dispatch. We reserve the right to cancel any order in case of suspected fraud or inaccurate information.
5. Shipping and Delivery
Delivery times and costs depend on your location. We aim to deliver products promptly but do not guarantee exact delivery times. Turtle Auto Emporium Ltd is not responsible for delays caused by third-party logistics providers or events beyond our control.
6. Returns and Refunds
We offer a return and refund policy in accordance with consumer protection laws. Products must be unused and returned within the specified period with proof of purchase. Please see our Return & Refund Policy for full details.
7. Warranty
Some products may come with manufacturer warranties. Turtle Auto Emporium Ltd will facilitate warranty claims where applicable, but we are not responsible for decisions made by manufacturers regarding warranty coverage.
8. Intellectual Property
All website content — including text, images, logos, and graphics — is owned by or licensed to Turtle Auto Emporium Ltd. You may not reproduce, distribute, or modify any content without written consent.
9. Limitation of Liability
Turtle Auto Emporium Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the total value of your purchase.
10. Privacy
Your personal data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to such processing.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with the updated date. Continued use of our site indicates your acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.
13. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Turtle Auto Emporium Ltd
Nairobi, Kenya
Email: turtleautoemporium@gmail.com
Phone: 0702 969 638
Last updated: October 2025