At Turtle Auto Emporium Ltd, we want you to be completely satisfied with your purchase. Our policy covers returns, exchanges, and refunds for products purchased from our website in Kenya.
We accept returns for both defective and non-defective products. You may return products within 14 days of delivery for non-defective items. Defective items may be returned at any time.
All returned products must be in new condition and in the original packaging. Products must not be used, altered, or damaged by the customer.
We accept exchanges for the same product or equivalent value items. Please contact us first to initiate an exchange.
Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent. There are no restocking fees for returns.
Once we receive and inspect your returned item, we will process your refund within 2 business days. Refunds will be issued to the original payment method.
Some items may not be eligible for return or exchange, including:
If you have any questions or concerns about our return policy, please contact our customer support team:
Email: sales@turtleautoemporium.com
Phone: +254 702 969 638
By making a purchase with Turtle Auto Emporium Ltd, you agree to this return and refund policy.